Terms & Conditions
Last Updated: October 2025
Welcome to Vero Studio Jewellery. These Terms and Conditions govern your use of my website verostudio.store and the purchase of products from me. By accessing or using this website, you agree to be bound by these Terms. Please read them carefully before placing any orders.
1. About
Vero Studio Jewellery
Based in Falmouth, Cornwall, United Kingdom
Email: verostudiojewellery@hotmail.com
Vero Studio Jewellery designs and sells handcrafted and curated jewellery and related accessories. Each piece is created with care and attention in my Cornish studio.
2. Use of This Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party.
We reserve the right to withdraw or amend access to the site at any time without notice.
3. Products
All items are designed and curated in Falmouth, with some handmade and may vary slightly from photographs shown on the website. I make every effort to display product colours and details accurately, but variations may occur due to monitor settings and the handcrafted nature of the pieces.
I reserve the right to modify or discontinue any product at any time without notice.
4. Orders
All orders are subject to acceptance and availability.
Once an order is placed, you will receive an email acknowledging receipt. This email does not constitute acceptance of your order — acceptance occurs when we send a dispatch confirmation email.
We reserve the right to refuse or cancel any order in the event of pricing errors, stock unavailability, or suspected fraudulent activity.
5. Pricing and Payment
All prices are listed in GBP (£) and include applicable UK taxes.
Shipping costs are displayed at checkout and may vary based on location and delivery method.
Payment must be made in full at the time of ordering. I currently accept major credit and debit cards and apple pay and google pay. Instalment or Klarna-style payment plans are not available at this time.
6. Shipping
I ship orders from Cornwall, United Kingdom.
Delivery times vary depending on destination and service selected. You will receive confirmation once your order has been dispatched.
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
7. Returns and Refunds
I hope you are delighted with your purchase. If you are not, you may return non-custom items within 14 days of delivery for a refund or exchange, provided the item is unused, unworn, and in its original packaging.
To request a return, please contact me at verostudiojewellery@hotmail.com before returning any items.
Custom or bespoke orders (including engraved or made-to-order pieces) are non-refundable unless faulty.
Refunds will be processed using the original payment method once items have been received and inspected.
8. Faulty or Damaged Items
If your item arrives damaged or develops a fault within a reasonable period (6 months), please contact us immediately with photos of the issue. I will repair, replace, or refund the item in accordance with UK consumer rights.
9. Intellectual Property
All content on this website, including text, images, product photography, logos, and designs, is the intellectual property of Vero Studio Jewellery and is protected by UK and international copyright laws.
No content may be reproduced, distributed, or used for commercial purposes without prior written permission.
10. Privacy
We respect your privacy and handle your personal data in accordance with UK GDPR regulations. Please review our Privacy Policy for more details on how your information is collected, used, and stored.
11. Limitation of Liability
While we take great care to ensure the accuracy of information on this website, Vero Studio Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or purchase of our products.
Our total liability for any claim shall not exceed the amount paid for the product in question.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
If you have any questions regarding these Terms & Conditions, please contact:
verostudiojewellery@hotmail.com
Privacy Policy
Last Updated: October 2025
Vero Studio Jewellery (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit verostudio.store or purchase our products.
1. Information We Collect
We may collect and process the following personal data:
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Identity and Contact Data: your name, email address, billing/delivery address, and phone number.
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Transaction Data: details about your purchases and payments.
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Technical Data: IP address, browser type, device information, and how you interact with our website.
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Communications Data: correspondence between you and us (e.g. email enquiries).
2. How We Use Your Information
We use your personal data to:
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Process and fulfil orders.
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Communicate with you regarding your order or enquiry.
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Send marketing emails (only with your explicit consent).
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Improve our website, products, and services.
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Comply with legal and tax obligations.
We will only use your data when permitted by law and for legitimate business purposes.
3. Sharing Your Data
We do not sell or rent your personal data.
We may share limited information with trusted third parties who help us operate our business, such as:
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Payment processors (e.g. PayPal).
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Delivery couriers.
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Website hosting or analytics providers.
All partners are required to protect your data and only use it as instructed by us.
4. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
5. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your data.
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Object to processing or withdraw consent.
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Request data portability to another service provider.
To exercise any of these rights, contact us at verostudiojewellery@hotmail.com.
6. Cookies
Our website uses cookies to improve your browsing experience. Cookies help us understand how visitors use our site and remember your preferences.
You can disable cookies through your browser settings, but some parts of the website may not function properly as a result.
7. Data Security
We use appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. While we take all reasonable precautions, no online system can be completely secure.
8. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available here.
9. Contact
For any privacy-related queries or data access requests, please contact:
Verostudiojewellery@hotmail.com
Returns & Refunds
Last Updated: October 2025
We want you to love your Vero Studio Jewellery purchase. However, if you are not completely satisfied, please review our returns and refunds policy below.
1. Eligibility for Returns
You may return non-custom jewellery within 14 days of delivery for a refund or exchange, provided:
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The item is unworn and in its original condition.
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It is returned in the original packaging.
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Proof of purchase is included.
Custom or bespoke items (including engraved or made-to-order pieces) are non-refundable, unless the item is faulty or damaged.
2. How to Return an Item
Please contact us at verostudiojewellery@hotmail.com before returning any items. We will provide return instructions and the appropriate return address.
You are responsible for return postage costs unless the item is faulty. We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.
3. Refunds
Refunds will be processed once the returned item has been received and inspected.
Refunds will be issued to the original payment method used at checkout.
Please allow up to 10 business days for the refund to appear in your account.
4. Exchanges
If you wish to exchange an item, please contact us to arrange this. Exchanges are subject to stock availability.
5. Faulty or Damaged Items
If your order arrives damaged or develops a fault within a reasonable period, please email us with photographs of the issue. We will repair, replace, or refund the item as appropriate under UK consumer law.
6. Contact
For all return and refund enquiries, please contact:
Vero Studio Jewellery
Email: verostudiojewellery@hotmail.com
Shipping Policy
Last Updated: October 2025
Thank you for shopping with Vero Studio Jewellery. This Shipping Policy outlines how we process, handle, and deliver your orders.
1. Order Processing Time
All jewellery is designed curated and some handcrafted in our Falmouth studio.
We aim to dispatch standard, in-stock items within 3–5 business days of order confirmation.
Custom or made-to-order pieces may require additional time for creation — typically up to 3 weeks, depending on complexity. Estimated lead times are communicated on individual product pages where applicable.
We will notify you by email once your order has been dispatched.
2. Delivery Options and Timeframes
UK Shipping
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Standard Delivery: Royal Mail Tracked 48 (typically 2–4 business days after dispatch)
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Express Delivery (available via special request): Royal Mail Tracked 24 (typically 1–2 business days after dispatch)
Delivery times are estimates only and may vary during busy periods or due to postal delays beyond our control.
International Shipping
We offer international delivery to selected countries.
Delivery times vary depending on destination and local postal services but typically take 7–14 business days.
Please note that customers are responsible for any customs duties, import taxes, or local charges applied upon delivery. Vero Studio Jewellery is not responsible for delays caused by customs processes.
3. Shipping Charges
Shipping costs are calculated at checkout based on delivery location and service selected.
All charges are displayed clearly before payment is completed.
4. Packaging
All orders are carefully packaged to ensure your jewellery arrives safely and beautifully presented.
Our packaging is designed to protect delicate items while maintaining an elegant presentation suitable for gifting.
5. Tracking
All orders are shipped using tracked delivery services.
You will receive a tracking number by email once your order has been dispatched.
If you experience issues with tracking or delivery, please contact us at verostudiojewellery@hotmail.com, and we will assist you in resolving the matter.
6. Lost or Delayed Parcels
While rare, postal delays or losses can occasionally occur.
If your parcel has not arrived within the expected timeframe, please contact us within 30 days of dispatch. We will liaise with the courier and take appropriate action.
We are not responsible for delays caused by incorrect shipping addresses provided by the customer.
7. Incorrect or Incomplete Addresses
Please ensure all shipping information is accurate at the time of order.
We cannot be held responsible for parcels lost or delayed due to incorrect or incomplete addresses.
If a parcel is returned to us as undeliverable, the customer will be responsible for any re-shipping fees.
8. Delivery Confirmation
Once an order is marked as “Delivered” by the carrier, responsibility for the package passes to the customer.
We recommend providing a secure delivery address where someone will be available to receive the parcel.
9. Contact
For all shipping-related enquiries, please contact: